1 Payment   & Shipping           Order as much as you want - your shipping never increases! By default catheterdepot ships via Canada Post Expedited Parcel Service, with no signature required. Orders generally arrive in 2-8 business days after leaving the warehouse, with next-day delivery to some areas of the GTA.free shipping offer  $25  the common limit.

Please note that UPS is not available for:

 PO Boxes

- Select Rural Addresses (due to cost of shipping)

If your address is ineligible for UPS shipping and you've selected this as your option, we will contact you 

2 Returns & Refunds           

 offer the payment option of cheques for our customers.

To pay by physical cheque, please call us to place your order. Your order will be held as pending until your cheque for the full amount is received and cleared. Please note that in most cases, cheques are processed in 3 to 5 business days, which will delay your order. We're sorry but orders cannot be shipped until your cheque is cleared. ​

 direct billing for approved customers with the following organisation

Visa, Mastercard, and Paypal as payment options online. For telephone orders, we're also able to accept American Express and Personal Cheques.

Orders are usually picked and packed within 2 business days as long as all items are in stock.  Please note there may be an additional delay if items are out of stock or need to be ordered in. This website is operated by  This privacy policy covers information collected at this website and over the phone.

SECURITY

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center also operates over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

THE INFORMATION WE COLLECT

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.

We receive and store any personally identifiable information you enter on the website, whenever you shop with Catheterdepot —online or over the phone, or information you give us in any other way, such as by subscribing to our newsletter, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, and email address. If you use a credit card, we will also include your account number.

If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for various purposes, including:

• To complete your purchase transactions

• To provide the services you request

• To send you our catalogs and other offerings by mail

• To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.

• To notify you of product recalls or provide other information concerning products you have purchased

• To improve our merchandise selections, customer service, and overall shopping experience

OTHERS WITH WHOM WE SHARE YOUR INFORMATION

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Catheterdepot Inc. or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or a prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of CatheterdepotInc. to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. CatheterdepotInc. specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

catheterdepot Inc. partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology involves the use of third-party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use catheterdepot.ca cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

YOUR CHOICES REGARDING USE OF THE INFORMATION WE COLLECT

We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Email Marketing: If you shop at catheterdepot.ca and wish to be removed from the list of customers that receive direct mail or promotional emails, please either write to catheterdepot Inc. at

23505 CENTENIAL POSTAL OUTLET

BRAMPTON ON L6V1N0

 or call  1-705-400-7357. If you choose to write to us, please include your name, address, email address, and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO EMAIL OFFERS" (if you don't want to receive offers by email); or
"NO EMAIL OR MAIL OFFERS" (if you don't want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

COOKIES, WEB BEACONS, AND HOW WE USE THEM

A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the catheterdepot.ca website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

ONLINE ACCOUNT REGISTRATION

To make online shopping faster and easier, you may register on the catheterdepot.ca website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

EMAILS

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive an email from Madison Island or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 5 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

ACCEPTANCE

By using this website, you accept the policies set forth in this Privacy Policy.

ANY QUESTIONS?

We'll be happy to provide additional information or answer any questions. Please:

Write:catheterdepot@outlook.com